Consumer Protection
ATOL - Air Travel Organisers Licence
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate.
​
ABTA - The Travel Association
Book with Confidence. Orca Adventures is affiliated with InteleTravel UK who are a member of ABTA, which means you have the benefit of ABTA's assistance and Code of Conduct. All the package holodays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3
​
Travel & Destination Advice
For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information, click here https://www.gov.uk/foreign-travel-advice
​
Complaint Dispute Resolution
If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced, or you may not receive any at all, depending on the circumstances. When you return home, write to the principal/supplier if you wish to complain. You will see the name, address, and contact details in any confirmation documents we send you. We will assist you with this if you wish - please contact your InteleTravel agent (Orca Adventures) and copy Customer Services at customerservice@inteletravel.com. If the matter cannot be resolved and it involves us or another ABTA Member, then you can use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.
​
ABTA Membership
Find out more HERE http://abta.com/find-a-member.
​
Orca Adventures is affiliated with InteleTravel UK who are a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information, about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.
​
ATOL Scheme
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate, but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies to each flight before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL-protected. Please see our booking conditions for more information about financial protection and the ATOL Certificate. Go to www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.
​
